![]() Photo measure the size of the product with a ruler.Picture of the wrong items you received.Please send some pictures as proof, which include: Otherwise, we cannot provide return/replacement items. Please note that all required pictures must be sent. Submitting all pieces of evidence to clarify shipping/product error is very important to our return/replacement process. Which Evidence Should I Submit For Replacement? ![]() If your claim is approved, we will provide you with a return address. Our customer service team will review your claim. If you need to exchange it for the same item, send us an email at. We only replace items if they are defective or damaged or our faults in production and shipping. ![]() The following information of product is not the same as the order: type, size, color, printing content.Final product is materially different than the design presented on our website.But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement items for any of the following reasons: Note: Items sent back to us without first requesting a return will not be acceptedĮach product has to be inspected carefully before delivered. Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will also send you another email to notify you if we approve or reject to refund in your case. You will receive an email as soon as we received your items. Please provide us the tracking number from post office or couriers Go to local post office, or another courier, to ship the package to address mention in the email.Pack all the returned items, along with a print off of your confirmation of purchase email.After receiving our shipping label, please do exactly following instructions: If your return is accepted, we’ll send you a return shipping label. ![]() To start a return, you can contact us at. For customer remorse, purchased the wrong product or customer don't want the items: Customer will pay the actual cost of return shipping. Who Will Pay The Return Shipping Cost? - For detective products or sending wrong products: we will be liable for this return shipping cost. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. ![]()
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